Routine Inspections during your Tenancy
We routinely inspect properties at set intervals where possible. The first being three months after you have moved in and less regularly from there onwards. We do take photos for our records at these inspections and of course, you may be present if we are able to coordinate convenient days and times. A tenants input at or before these inspections is important to us so that we can report any issues or concerns to the owner post inspection. You will be notified, before each inspection at least 7 days in advance, either via posted letter or email.
From time to time an owner may attend these inspections.
Repairs & Maintenance – Owners & Tenants Responsibilities
Tenants are our eyes and ears and we rely on tenants to report issues to us and as soon as practical. Repairs are classified as either urgent or non-urgent, and these are defined in the Residential Tenancy Agreement on Page 5. Sect 19(a) to 19(k).
If an Urgent Repair is out of office hours there are instructions in Section 19 as to how to proceed and our Emergency Tradespersons contact details are on the first page of your lease. Please also email us to advise. Where there are power and water outages we recommend first checking online to see if there is an outage affecting your street or area.
We request that all issues are reported to us as soon as practical as to avoid any risk of injury to you or your visitors.
Any Non-Urgent repair should be emailed to us or reported via the Repair Request link on our website. Please be as specific as possible when reporting repairs, and advise us of your access preferences.
In most cases, we will require that you are present to allow access to tradespeople. If you have reported a repair and a tradesperson has not contacted you within 48 hours please advise us.
Please be advised that we might have to obtain the landlord’s instructions to act on any Non-Urgent repair. You can be assured that our landlords are advised and aware of the obligations.
Insurance for Tenants
Please be aware that the landlord’s insurance will not cover damage to the tenants’ furniture and belongings. Your contents insurance should be insured against theft, fire, damage or any other event you may consider is necessary.
Keys – Locked out or locks changed
In most cases we cannot be available to give you access with spare keys should you lock yourself out and we may not have all keys to access your property. In the event of a lockout it will be your responsibility to arrange and pay for a locksmith.
Should we be able to attend to the property to allow you access there will be a $150.00 charge.
If locks are changed during your tenancy you are required to provide us with a copy of any new keys.
The Management Agency supports applicants with pets. If a landlord approves your request for a pet, it is likely that we have encouraged this. However, we require the landlord’s express permission, and you will be liable for any damage or condition discrepancy that your pet(s) may cause. Special conditions relating to your pet approval will form part of your Tenancy Agreement.
Some areas of concerns to be aware of are;
Broken / Scratched Doors and Walls