| |

Great (Rental) Expectations. Part 1 of a 2 Part series

Sadly, both parts of this blog post may touch on the low expectations that some landlords and tenants have of their renting experience.

Unfortunately, like various other industries of late, the standards are low when it comes to Customer Service, efficiency, effectiveness & overall service delivery.

On the other side of the spectrum, let’s be real, there are many people who have unrealistic expectations and we’ve all come across them, I’m sure. I have ????

Setting out expectations from the beginning can be a good way to inform or even educate people about what can expect along the way. I don’t do this personally unless a client specifically wants a timeline of what the future holds because I find it easier to communicate what’s next as we go.

In this Blog, Part One will cover Landlord’s expectations & Part Two to follow will cover the Tenant’s expectations, specifically, what they can & should expect from their experience of the Rental Market.

I’m going to give my views on what landlords can & should expect then when appointing & then working with a Property Manager.

These are the BARE minimum. What I would expect as a landlord myself really and I’m going to keep it simple & to the point for you.

“Setting out expectations from the beginning can be a good way to inform or even educate people about what can expect along the way. I don’t do this personally unless a client specifically wants a time line of what the future holds because I find it easier to communicate what’s next as we go.”

Communication

Same or next day call backs

Same or next day email responses

Clear / unambiguous answers

Courteous communication

Inspections

Access to all Ingoing & Routine Inspection Report

Reports with Photos – lots of them

Regular Routine Inspections of the Property

Active & accessible open homes with knowledgeable staff

Knowledge

Ability to get answers/advice if not known at the time

Knowledge of the act, rights & responsibilities

Compliance knowledge therefore limiting landlord liability

Ability to refer to & readily apply terms of the agreement

Financial

Rent reviewed regularly, not forgotten

Clear Payment Statements including any bills

Prompt outgoing payments without interest being incurred

Flexibility on payment scheduling & Statement preference

Maintenance

Quick response to tenant needs & resolutions

Trades at reasonable “real world” pricing

Some form of Quality Control over work carried out

Managing repairs with follow up and follow-through

Tenancy Management

Responsive to tenants’ needs & queries

Managing Lease Expiry & review dates

Having a respectful & fair relationship with tenants

Ensuring landlord’s compliance of obligations

Nothing groundbreaking or overly difficult here, What do you think?

If you’re a landlord and your agent isn’t meeting all of my expectations, find yourself another agent! I may or may not have the capacity to take you on ????

Share:


– Antonio

Director & Property Manager