Do you offer flexible management options?
We do. We offer flexibility around:
- Owner payments – you can opt to make these fortnightly or monthly at mid and end of month or just end of month
- Outgoings – you can choose to have the payments of your outgoings taken from your rental income
- Repairs and maintenance – we’ll discuss how you’d like repairs and maintenance to be actioned
Do you charge a letting fee?
We do. This letting fee covers a huge range of tasks we need to get through before your new tenant is safely in your property.
- arranging and conducting Open House Inspections
- receiving and processing tenant applications and presenting these to you
- preparing and distributing your detailed property condition report
- organising for the lease to be signed
- obtaining keys for new tenants
- collecting and lodging the rental bond and rental monies
- conducting an onsite briefing
- notifying Strata Management (where applicable) of new tenant particulars
- and a bunch of other nitty-gritty stuff we won’t bore you with – there’s heaps of that.
How will you market my property to prospective tenants?
We’ll market your property with highlighted listings on both domain.com.au and realestate.com.au, plus we’ll list it here on our website. We also keep a database of past and prospective tenants handy, so we give them a heads-up too.
How do you manage the vacancy and reletting of properties?
As soon as we’re aware a tenant is ready to move on, we let you know, and we come up with a plan of attack.
Properties are advertised ahead of the current tenant vacating, where possible, to maximise exposure to prospective tenants. We aim to fit in as many inspections as possible during this period.
Vacant properties are constantly reassessed as to where they sit comparatively to others in the area. This is to make sure the pricing is in line with supply and demand at the time, and to see if any value-adds can be made to attract your ideal tenants.
Owners are kept up to date throughout the whole process, and we consistently provide updates on the levels of interest and prospective tenant feedback.
How is the property’s rental figure determined?
To reach the right rental figure, your property will be assessed thoroughly and comparatively. We look at properties currently available, as well properties we’ve leased previously.
In addition to taking account of your property’s size and location, the entirety of attributes, features and inclusions will be factored in, as will supply and demand in real time.
Most rental markets have altered levels of supply and demand week-on-week, which is why we maintain a steady watch.
Am I charged any fees while my property is vacant?
We don’t charge any fees until we’ve executed a lease for your property. The management fee is charged on rental income, so while it is in all parties’ best interests to have your property leased, we persevere with our goal to lease your property to suitable tenants only – these are tenants that you have approved.
Do I have the final decision as to which tenants are approved?
You sure do. Unless we’re instructed otherwise, we actually encourage owners to make the final decision on applicants we put forward.
We will, of course, give you our advice and recommendations based on having met the prospective tenants and thoroughly checked through their references.
How do I access my property information?
The online Property Owner portal is the easiest way. This gives you 24-hour access to the status of your property portfolio, statements, leases and rent status, and acts as a conduit for communications with us.
I could just self-manage my own property, right?
You could; however, self-managing your property is a risky and time-consuming way to go.
Navigating all the intricacies of the Residential Tenancies Act, ensuring all your legal requirements are met, and mitigating the many and varied risks involved in leasing a property is certainly not for the feint hearted. Nor is dealing with difficult tenancy situations. In an increasingly litigious society, and when emotions can run high, the knowledge and experience of a licenced property manager is invaluable.
Is Landlord Insurance a must have?
There is no legal requirement for landlord insurance; however, it is standard best practice to take out this form of specialised insurance. In our professional opinion, you leave yourself far too exposed to financial and legal risk without it.
Other types of insurance policies and protections, such as building insurance, bond, and owners corporation insurance, will not cover your risk, which is why we strongly recommend you have a dedicated landlord insurance policy. These are affordable, and we can guide you through the process.
What can I expect after a property inspection?
Within two business days of us inspecting your property, a detailed inspection report will be prepared and uploaded to the Property Owner’s portal. This report will detail any concerns from tenants as well as any comments or recommendations from us. The report will come complete with accompanying photographs of the property.
Shortly after new tenants have moved in (and have been given a chance to settle in), we’ll carry out an initial inspection. After that, inspections are carried out at agreed intervals.
Will you help me switch agents?
We’ll walk you through the process, no problem.
For now, take a look at our handy guide for a smooth switch.