“I wanted to build an agency where property management was the only priority…”

Well, before building The Management Agency into a successful property management business, I spent years watching property management take a back seat in the sales dominated world of real estate.

I saw property owners short-changed, fobbed off and frustrated on a regular basis – tenants too.

I was powerless to do much about it in the big brand agencies I worked in. Still, I did pay close attention to what makes property management run smoothly and what makes the wheels fall off.

Over the years, I’ve learned what works and what doesn’t across every aspect of the business, including:

• Property appraisals
• Marketing
• Leasing
• Tenancy management
• Maintenance
• Trust accounting

For almost 20 years, I’ve used that experience every day to help give my clients the level of service they deserve.

Today, my clients are long-term. They trust me with their property portfolios, and they come to me largely via their friends and family.

• Simplicity
  Life’s busy and complicated enough, right? Every step of the way, Simplicity is our watchword; we’re doing all we can to ensure a smooth and effortless customer experience.
• Responsiveness
  There’s nothing more frustrating for property owners or tenants than a property manager who won’t pick up the phone, who won’t respond to emails, or who avoids hard conversations. You’ll never get the run around from us.
• Systems
  Ahhh, systems. The lynchpin holding everything together and making sure we make good on our promises. Who doesn’t love a finely-tuned system designed with integrity?
• People
  Agent, owner, tenant. It doesn’t matter who a person is, what they have or don’t have; we believe every person should be treated with dignity and respect, so that’s how we roll. It’s served us well so far.
• Positivity
  We’ve not yet met a property problem we couldn’t overcome, and we’ve never seen negativity improve a trying situation or resolve a problem faster. So, we opt for optimism. Always.