10 Tenant FAQ – Answered

26/10/2018

It’s unfortunate but many tenants know first hand that not all agents are approachable, so here are my 10 Questions that a Tenant may have answered.

I really could’ve come up with 50 of these so will continue on these if they’re what you want to read, let me know!

As tenants have come and gone through properties I’ve managed and off to other agencies or to become property owners, I always like to leave off telling a tenant that if they need any advice they can always call – a free service that I offer – and many call on that. So if there’s anything you need to or want to know, reach out and i’ll do my best 🙂

  1. How can I secure a Property with a Pet?

Always ask if a property is Pet Friendly or if they’re considered, a lot of owners are coming around to the fact that tenants come with Pets. Include Photos of your Pet and references if you have them with your application, if you’re moving down the track really try to get a reference from the agent for your Pet in writing in case needed later on. As long as you do the right thing and follow any special conditions you’ll be fine.

 

  1. How do you choose which applicant to approve for a property?

A Property owner makes the final decision on whom they accept for their property based on the information provided and the references received. In most cases Agents can make recommendations but not the final decision. I find owners look at suitability based on what the tenant is looking for as well, some of these factors can be;

-Short Term VS Long Term

-Confidence in ability to pay the rent

-Positive references from previous rental agents or landlords

 

  1. What should I know before I enter into a Lease?

You should always read a lease, back to front, before signing request a copy, even if it’s just the blank document and any Special conditions so you can prepare any questions ahead.

Basically, be aware of your rights and responsibilities while at the same time you’re getting educated as to the owners’ responsibilities as well, it goes both ways.

Know what else you’re paying for, Water Usage etc. Make sure you’re issued with the office of Fair Trading’s New Tenant Checklist and ask any questions before signing!

Another important factor, unless expressly put in writing, you’re taking the property “as is”.

 

  1. I’ve signed a Lease, what happens next?

Something I always push for is that tenants complete their part of the condition report and return it to the Agent within 7 days of the Lease commencing, if not the agents copy of the report without your amendments or additions is taken as accepted and will be used at the final inspection when you move down the track.

Report any repairs and maintenance in writing and be sure to connect utilities in your name.

 

  1. Is there anything I need to do ahead of a Routine Inspection?

Not necessarily, a quick tidy and clean does the trick but importantly highlight any issues to your agent (or owner) before hand so they can look at these on the day and report them appropriately.

Being home is preferred if you can really so you get a chance to highlight any concerns to be noted at this time.

 

  1. I have an issue, what do I do?

Communicate! Put any repairs or concerns in writing, email will suffice, and speak to your agent or owner. If you’re going to be late with rent, your living situation has changed or something is bothering you.

 

  1. How often should rent be paid and how do I know where I am up to?

As long as it’s on time then the frequency should not matter, always allow additional days for Electronic Transfers and if sharing you’re best off to pay your rent in one consolidated payment. Keep records or ask the agent for a ledger or receipts.

Most agents offer online access to your rental account, showing receipts, payment due dates etc.

 

  1. What’s an Urgent Repair and what isn’t?

Your lease lists these as a breakdown or failure of any essential service is an Urgent Repair.

So, No Water, Hot Water, Cooking facilities, Power or an unsecure premise is urgent. Your agent should have provided you instructions at your lease’s commencement but if not, the law is quite clear cut here. Urgent repairs can’t be delayed unnecessarily and you can go ahead and arrange them if it’s out of hours as long as it’s reasonable and could not wait.

 

  1. My Lease is coming up to expire, what’s the process?

Discuss the process with your agent but also put it in writing whether you’d like to resign or will be vacating. Notice periods change once the lease has expired so be aware of timing and communicate any decisions or requests. In most cases Agents will review with a view to request a new lease ahead of the lease expiring.

 

  1. How do I finalise my tenancy once I’ve moved?

After having given notice you should have been issued with some clear instructions on finalising rent to your vacate date and how to go about arranging a final inspection. Follow the agents process and try to be present at the final inspection if you can. Make sure you give the agent your new address and bank account details for the bond refund. If in doubt about any of the process, ask questions, moving is stressful enough without hitting any additional hurdles!

Up next I’m thinking a Q&A with me, so will need an interviewer! If there’s anything else you want to see here I’m open to suggestions!

Antonio 🙂